Returns

Thanks for your order! We hope you had a 5* experience with us.

We aim for 100% customer satisfaction, if you've had anything less then please let us know so we can make it right for you.

Returning an item

  •   60 days

    Standard items

    We welcome returns on our standard items within 60 days of receipt.

  • Postage on us

    Faulty or not as described

    If an item is faulty or not as described then the postage costs are on us.

  • Postage on you

    Changed your mind

    Simply changed your mind (not available for personalised items), the postage costs are on you.

Bespoke items

If we create a one-off bespoke item to order we provide an artistic interpretation of any item you request, these are made at our discretion and will be non-refundable or returnable.

How to send it back

  1. 1

    Contact us prior to return.

  2. 2

    Any items returned must be sent via a track-able, secure courier.

  3. 3

    Please include your full name, eBay name and address when sending back to us.

  4. 4

    Refunds are processed once items are received back unused, in original condition.

If unsure please contact us prior to purchase.

Got a question?

Message or phone us and we'll be happy to help.

0151 345 0290info@silkybouquets.com